MASTERING CUSTOMER INSIGHTS WITH VALUE PROPOSITION CANVAS
This immersive workshop is designed to equip participants with a profound understanding of the Value Proposition Canvas (VPC) — a tool that captures, communicates, and refines the customer-company fit. Through interactive sessions, participants will explore the nuances of customer needs and translate them into compelling value propositions. The course navigates the intricacies of customer behaviors and preferences, offering a comprehensive approach to harnessing the VPC’s potential in both revenue-driven and internal customer contexts.
COURSE OBJECTIVE
By the end of this workshop, attendees will be adept at leveraging the VPC to dissect and understand customer segments thoroughly. They will be capable of crafting value propositions that not only meet customer expectations but also differentiate their offerings in the marketplace. Additionally, participants will learn to apply the Jobs-to-be-Done theory and conduct empathy interviews to deepen their customer insights.
COURSE OUTLINE
Morning Session:
Introduction to the importance of understanding customers
Overview of the Value Proposition Canvas, detailing each segment
Deep dive into the Jobs-to-be-Done theory
Practical exercise on applying the VPC blocks0
Afternoon Session:
Participants create and present their VPC based on personal projects or ideas
Introduction and practice of empathy interviews
Final wrap-up and reflection on the day’s learnings